Refund and Cancellation Policy

1. Digital Goods and Instant Fulfillment

TutorDock sells access to digital contact details and premium membership tiers. Because access to contact details or subscription benefits is granted immediately upon successful payment confirmation, all transactions on TutorDock are final.

2. No-Refund Policy

• Pay-per-Slab Charges: Once a contact slab is purchased, the allocated credits are credited instantly to your account. No refunds will be issued, even if you do not utilize the credits or fail to find a tutor/student matching your choice.
• Monthly/Yearly Subscriptions: Subscriptions unlock unlimited contact details instantly for the specified timeframe. Subscription charges are completely non-refundable and cannot be prorated mid-cycle. However, in case promised offer is not fulfilled refund will be made deducting the taxes and the charges for fulfilled level of service.

3. Account Suspensions

If a tutor's account is suspended or banned due to submission of fraudulent academic marksheets, misrepresentation, or misbehavior with students, no refunds will be issued for any active slabs or subscription balances remaining on the account.

4. Failed Transactions

If money is deducted from your bank account but your TutorDock profile is not updated with your purchased credits/subscription, the issue is usually an inter-bank network error. In such cases, the payment gateway will automatically reverse the transaction and return the funds to your original payment source within 5 to 7 working days.

Contact Us

For billing discrepancies or payment assistance, reach out to us at: biplav9@yahoo.com